Refund policy

At a glance

Cancel free any time before dispatch
Size exchange within 5 days (Rs. 250 pickup)
Damaged or wrong item? Tell us within 48 hours – free replacement or full refund
Refunds processed within 7 working days

This Cancellation, Return & Exchange Policy applies to all orders placed on the Varenna Studio online store. All our garments are quality-checked before dispatch.

1. Order cancellation

You can cancel your order free of charge any time BEFORE it is dispatched. Message us on WhatsApp or email with your order number.
Prepaid orders cancelled before dispatch are refunded in full to the original payment method within 5–7 working days.
COD orders cancelled before dispatch are simply cancelled – no charge.
Once an order has been dispatched it can no longer be cancelled. You may refuse it only if the parcel is visibly damaged (see Section 4).
We may cancel an order ourselves (for example, item out of stock, pricing error or suspected fraud). In that case, prepaid orders receive a full refund within 5–7 working days.

2. Size exchange

Exchanges are accepted for size issues only – not for change of mind on colour, fabric or style.
Request the exchange within 5 days of delivery on WhatsApp or email, with your order number and clear photos of the item and tags.
The item must be unworn, unwashed and unaltered, with all tags and original packaging intact.
One exchange is allowed per order. Items marked “Final Sale” are not eligible.
Reverse pickup fee: Rs. 250 per item. You may also self-ship the item to our address; self-shipping courier charges are not reimbursed.
The exchange is subject to availability of the required size. If the size is unavailable, we will issue a refund of the product price (minus the reverse pickup fee) or store credit, as you prefer.

3. Returns and refunds

We do not accept returns for change of mind on delivered orders. Returns and refunds are accepted only for damaged, defective or incorrect items (Section 4), or as described in Sections 1, 2 and 5.

4. Damaged, defective or wrong item

Report the issue within 48 hours of delivery on WhatsApp or email with clear photos. An unboxing video helps us resolve it faster.
After verification we will send a replacement free of cost. If a replacement is not possible, we will refund the full amount to the original payment method within 7 working days.
No pickup charge applies in these cases.

5. Undelivered or refused orders

If a parcel is returned to us because of an incorrect address, unreachable phone number or refusal of delivery, prepaid orders will be refunded after deducting the actual forward and return (RTO) shipping charges. The refund is processed within 7 working days of the parcel reaching us.
Re-delivery of such orders is possible on request, after payment of shipping charges.
COD orders that are repeatedly refused may lose the COD option for future orders.

6. Not eligible for return or exchange

Slight colour variation caused by screen settings or photo lighting.
Small variations in handcrafted embroidery, which are a natural feature of handwork.
Dislike of fabric, colour or style that was described on the product page.
Items worn, washed, altered or damaged after delivery.
Customised or altered garments.

7. Refund method

Refunds are made to the original payment method for prepaid orders. For COD orders, refunds are made by bank transfer/UPI to the account details you share with us. Your bank may take a few extra days to show the credit.